The 8-Step International Patient Journey
Planning medical treatment in a foreign country can feel overwhelming. We have systematized the entire process into 8 clear, transparent stages to provide absolute clarity, safety, and logistical peace of mind:
Submit Medical Records Online (Free Evaluation)
Timeline: Day 0Fill out our secure consultation form with basic demographic details and brief clinical history. Upload recent medical documents (MRI/CT scans, doctor summaries, electromyograms, or routine blood panels).
Senior Clinical Teleconsultation
Timeline: Within 24 HoursA senior international medical coordinator connects directly with you or your family via WhatsApp, telephone, or encrypted video call. We assess current functional limitations, clarify your primary health goals, and answer immediate questions about treatment safety.
Multidisciplinary Medical Board Review
Timeline: 24 – 48 HoursYour diagnostic imaging and laboratory results are reviewed by a medical panel comprising senior neurologists, orthopedic surgeons, hematologists, and stem cell biologists. The panel evaluates physiological candidacy, identifies clinical contraindications, and defines measurable recovery objectives.
Customized Treatment Plan & Itemized Written Quote
Timeline: 48 Hours Post-ReviewYou receive a formal, comprehensive clinical proposal specifying:
- Recommended cell type (Autologous Bone Marrow MNC vs. Allogeneic Umbilical Cord MSC) and cell dosage.
- Precision delivery route (intrathecal lumbar puncture, IV systemic infusion, or targeted intra-articular injection).
- Adjuvant supportive therapies (Hyperbaric Oxygen Therapy, robotic neuro-physiotherapy, occupational therapy).
- Expected hospital stay duration (typically 4 to 7 days).
- An upfront, itemized, all-inclusive price quote with zero hidden surcharges.
Indian e-Medical Visa & Travel Logistics
Timeline: 2 – 3 Days Before DepartureOur international desk generates official Hospital Medical Visa Invitation Letters required by the Indian Embassy and Indian e-Visa portal. We assist with:
- e-Medical Visa (MED) for the patient and up to two Medical Attendant Visas (MEDX) for family members.
- Flight scheduling and wheelchair assistance requests with international airlines.
- Arranging nearby guest house or hotel reservations for accompanying family if desired.
VIP Airport Reception & Hospital Admission
Timeline: Arrival DayUpon arrival at New Delhi (DEL), Mumbai (BOM), or Bangalore (BLR) international airport, your personal medical concierge meets you right at the passenger exit terminal. A private, sanitised vehicle transfers you directly to the accredited partner hospital.
You are admitted to a private en-suite room equipped with a companion bed, Wi-Fi, and custom dietary services. Baseline diagnostic tests (blood panels, viral markers, pre-anesthesia check) are completed smoothly.
Cellular Administration & Daily Rehabilitation
Timeline: Days 2 to 6 of StayCells processed under ISO Class 5 / cGMP cleanroom conditions are administered via targeted minimally invasive routes under strict sterile conditions. Throughout your stay, you receive daily structured rehabilitation sessions, including:
- 100% Hyperbaric Oxygen Therapy (HBOT) sessions to enhance cellular homing and tissue oxygenation.
- Robotic-assisted gait training and neuromuscular stimulation.
- Occupational therapy and speech/swallowing therapy where clinically indicated.
Discharge, Fit-to-Fly Certification & 12-Month Telehealth
Timeline: Departure & OngoingBefore departure, the senior clinical team conducts a comprehensive exit consultation. You receive:
- An official Certificate of Analysis (COA) detailing total viable cell counts administered.
- Fit-to-Fly medical certificate and detailed discharge summary for your home physician.
- A personalized 12-month home physical therapy and nutritional roadmap.
- Scheduled virtual follow-ups at months 1, 3, 6, and 12 to track functional recovery milestones.
Indian e-Medical Visa: Requirements & Process
The Government of India offers an expedited online e-Medical Visa (MED) system for international patients seeking medical treatment in accredited Indian hospitals. The visa is typically processed within 48 to 72 hours.
Required Patient Documents
- Passport scan with minimum 6 months validity & 2 blank pages.
- Recent passport-sized digital photograph (white background).
- Official Hospital Invitation Letter (issued by our accredited hospital).
- Brief local physician referral or diagnosis letter.
Visa Validity & Attendants
- Validity: Triple entry, valid for 60 days from arrival (extendable if needed via FRRO).
- Attendants: Up to two Medical Attendant Visas (MEDX) issued for accompanying family/caregivers.
- Online Portal: 100% paperless application via the official Indian Visa online portal.
What to Pack & Prepare Before Flying
Medical Records
Printed copies of all recent MRI/CT scans, doctor summaries, and a CD/USB drive containing raw DICOM image files.
Current Medications
A 3-week supply of all ongoing prescription medications in original labeled boxes, accompanied by your doctor's prescription.
Attire & Essentials
Comfortable loose clothing and supportive athletic shoes for daily physical therapy and rehabilitation sessions.